#Epic books for kids for free registration
#Epic books for kids for free password

My requests to reset password are not honored and thus I am unable to cancel subscription through the phone or an online account.' There is no phone number where business responding. *************** to following complaint: 'I am unable to cancel Epic! subscription. I created a ticket and responded with the following the locate the account and resolve the issue. There has been no support tickets received from this customer.

If I cannot get this resolved, I want my money back. Any other site would have someone to speak to, they would go over everything and resolve it. I have tried numerous times to resolve this in good faith. There is no phone number to speak with someone. They showed me an image with a blank 4th child (no name).

They showed me a list of profiles and said I already had four profiles and couldn't have a fifth (I only want 4), they said I registered another child. I have no problem with my browser or connectivity and the other 3 profiles work fine. Now I keep getting responses to do things connected with problems with my browser, connectivity, etc. At first they said they were having a problem and then that it was resolved. I have tried talking with the **** center at the site. The four names only show up for the parent account. I have tried adding another profile to make a total of four at least six times, go through all the steps and then it does not add it. When I click on one of the children's names, the dropdown only shows 3 profiles (including the one I clicked) and eliminates the fourth. When I search under the parent account, all the names are there. Suddenly it eliminated one of my four children's profiles. I have been using Epic Books for children, now changed to Epic Family and have been happy with it. We canceled the subscriptions as requested and issued a one month refund as a courtesy as we do not refund subscriptions. You may cancel the ******************** by following the instructions here or contacting us at: ********************'įinally in section 4 General Payment Terms it states, 'All fees are in U.S.

#Epic books for kids for free registration

We will bill the periodic Subscription Fee to the payment method you provide to us during registration (or to a different payment method if you change your payment information). If you believe that your account is no longer secure, then you must immediately notify us at ********************Īlso in section 4.3 ********************* it states in capital letters 'UNLESS EXPRESSLY STATED OTHERWISE AT THE **** YOU ACTIVATE THE SUBSCRIPTION SERVICE: (A) YOUR ACCOUNT WILL BE CHARGED AUTOMATICALLY ON THE SUBSCRIPTION BILLING DATE ALL APPLICABLE FEES AND TAXES FOR THE NEXT SUBSCRIPTION PERIOD, (B) THE SUBSCRIPTION WILL CONTINUE UNLESS AND UNTIL YOU CANCEL YOUR SUBSCRIPTION OR WE TERMINATE IT, AND (C) YOU MUST CANCEL YOUR SUBSCRIPTION BEFORE IT RENEWS IN ORDER TO AVOID BILLING OF THE NEXT PERIODIC SUBSCRIPTION FEE TO YOUR ACCOUNT. You are solely responsible for maintaining the confidentiality of your account and password, and you accept responsibility for all activities that occur under your account. When you register, you will be asked to provide a password. You agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times. When you register for an account, you may be required to provide us with some information about yourself, such as your name, email address, or other contact information. In the Epic Terms of Service provided during registration that a customer must accept to move forward, Section 3 Accounts and Registration states that 'You (meaning the customer) agree that the information you provide to us is accurate and that you will keep it accurate and up-to-date at all times.' It is the responsibility of the customer to accurately setup their account with Epic and ensure the accuracy of the information provided.ģ.